"Sorry" - Elon Musk addresses worldwide Starlink outage as users face network disruption

Elon Musk apologized after the Starlink network's recent outage that left thousands without internet for several hours. Taking to his X account on Thursday, July 24, 2025, the SpaceX founder asserted that they would remedy the error and ensure similar disruption didn't occur again.

"Service will be restored shortly. Sorry for the outage. SpaceX will remedy root cause to ensure it doesn’t happen again," Musk wrote.

Service will be restored shortly.

Sorry for the outage.

SpaceX will remedy root cause to ensure it doesn’t happen again. https://t.co/q1bsTVtMZ7

— Elon Musk (@elonmusk) July 24, 2025

For context, Starlink Services, LLC, a telecommunications provider, is a subsidiary of SpaceX. The company owns and operates the world's largest satellite internet constellation called Starlink, which provides broadband services to 130 countries across the globe.

According to Mashable, around 3:00 p.m. thousands of users reported experiencing an outage. Notably, the reports peaked around half an hour later.

The network issue lasted for a few hours before services were restored.

The outage came just a day after Elon Musk's Starlink and T-Mobile began rolling out their T-Satellite service

On Thursday evening, Elon Musk's internet service, Starlink, announced it was in a "network outage" and was working on "implementing a solution." According to Downdetector, a website that reports service outages in real time, about 60,000 users reported a disruption in services, with more than 60% of users citing a "total blackout."

A couple of hours later, Michael Nicolls, vice president of Starlink engineering at SpaceX, shared an X post elaborating on the exact issue. He wrote:

"The outage was due to the failure of key internal software services that operate the core network."

Starlink has now mostly recovered from the network outage, which lasted approximately 2.5 hours. The outage was due to failure of key internal software services that operate the core network. We apologize for the temporary disruption in our service; we are deeply committed to… https://t.co/ffFYM1Z7tD

— Michael Nicolls (@michaelnicollsx) July 24, 2025

Per Nicolls, Starlink had "mostly recovered from the network outage," adding that it lasted for about two and a half hours. He continued:

"We apologize for the temporary disruption in our service; we are deeply committed to providing a highly reliable network, and will fully root cause this issue and ensure it does not occur again."

However, it wasn't until two hours later that Starlink confirmed the issue had been resolved and services were restored as usual. Musk, too, reshared the post.

The outage came just a day after the Elon Musk-owned company and T-Mobile began rolling out their T-Satellite service across the United States. According to Data Center Dynamics, T-Satellite is a direct-to-device network service supported by Starlink.

Just hours before the network blackout, Elon Musk shared a tweet suggesting the newly launched service was on the rise.

It remains unconfirmed whether T-Satellite and the network outage were related.

Starlink currently boasts more than 7,800 satellites in orbit. According to a July 14 update posted on the company's website, they planned to scale up their network by deploying more than 400 more satellites by the end of this year. Per the message, the intention was to double its capacity for customers, particularly those in Alaska.